Dublin, Ireland – October 17, 2025 – Scorebuddy, the AI-powered contact center quality assurance vendor, has today announced another security milestone. The QA leader has achieved SOC 2 Type 1 attestation, following a successful audit process conducted by independent auditor Sensiba.
This will enable Scorebuddy to continue meeting the compliance needs of global organizations across highly-regulated industries like financial services, healthcare, and more.
SOC 2 Type 1 attestation marks another important step in Scorebuddy’s ongoing security journey, following on from its ISO 27001:2022 certification earlier this year.
The SOC 2 Type 1 attestation illustrates an ongoing commitment to delivering the highest standards of security, availability, and confidentiality for customers’ data. Scorebuddy users can rest assured that their most valuable information assets are secure and protected in the system.
This is essential in the contact center environment where every interaction generates new data. And with an increasing number of organizations scaling their support operations with AI, this assurance of data security has grown even more critical.
“We’ve always been fiercely committed to protecting our customers and safeguarding their data, and the successful completion of our SOC 2 Type 1 audit, performed by Sensiba, marks another important step on our security journey.”
“As we evolve our AI-QA solutions and expand the platform's capabilities, maintaining the strictest possible security standards will remain at the forefront of our thinking. I look forward to further verifying our security and data protection measures as we work on our SOC 2 Type 2 report over the coming months.” - Derek Corcoran, CEO & Co-founder, Scorebuddy
We are committed to continuous investment in the security and privacy of customer data, and the ongoing improvement of internal systems and processes.
In this vein, we’ve already commenced work on our SOC 2 Type 2 report. This will ultimately provide further independent validation of our internal systems and organizational controls, ensuring our continuing adherence to the highest security standards.
For now, you can view the attestation confirmation and full SOC 2 Type 1 report, or learn more about our security measures, by visiting the Scorebuddy Trust Center.
Scorebuddy is an AI-powered contact center quality assurance platform used to QA up to 100% of conversations—AI and human—giving users a complete understanding of their customer support operations. Trusted by 50,000+ users across 25 countries. Learn more at www.scorebuddyqa.com.