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How to Elevate Your Contact Center With Conversational AI

We’ve all dealt with chatbots before, and it hasn’t always been smooth. In fact, around 70% of chatbot experiences were marked as “below par” by contact center professionals,...

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Contact Center Coaching Techniques: 9 Strategies To Use Now

Contact centers serve as the gateway for your customers to connect with your business, and they’re...

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New Spring G2 Report: Scorebuddy Leads in Contact Center QA

For the eighth quarter running, Scorebuddy has been named a Leader in Contact Center Quality...

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What Is a Contact Center Virtual Agent? 7 Big Benefits

Contact centers are busier now than ever before, making it incredibly difficult to keep customers...

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8 Ways to Enhance Quality Assurance With Contact Center AI

Navigating the demands of a complex, thriving contact center has become increasingly difficult over...

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What is the Contact Center as a Service (CCaaS) Model?

The customer service landscape is rapidly shifting, with contact center as a service (CCaaS)...

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What's the State of Call and Contact Center AI Right Now?

As customer expectations soar to new heights, traditional call center methods struggle to keep...

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The Contact Center Optimization Metrics You Need to Focus On

Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure...

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7 Best Practices for Contact Center Optimization in 2024

With rapid technological advancements and shifting customer expectations, optimizing your contact...

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