David McGeough

    David McGeough

    David leads marketing initiatives for business growth, with 20+ years as marketing/IT exec specializing in market penetration and customer acquisition.

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    center outsourcing kpis to focus

    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on its core competencies while professionals handle customer interactions. But how...
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    11 best customer service books

    A Definitive List of the 11 Best Customer Service Books

    Excellent service is foundational to the success of a call center and while books may not be your...
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    call center management complete guide

    The Complete Guide to Call Center Management: 7 Best Practices

    Call center management comes with its own unique set of challenges—high agent turnover, wildly...
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    best customer service empathy statements

    Best Customer Service Empathy Statements: 35+ Examples

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
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    essential tips for call productivity

    How to Improve Call Center Productivity: 5 Essential Tips

    Positive customer experiences are a direct outcome of strong call center productivity. By staying...
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    call center qa tips guide

    6 Call Center Quality Monitoring Best Practices to Follow

    Delivering exceptional service is the backbone of any successful contact center. After all, every...
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    12 contact center tech trends

    12 Call Center Technology Trends to Follow This Year

    To keep pace with changing customer demands, call center technology is constantly evolving. The...
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