David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means increased opportunities for businesses—but higher expectations, too. Staying...
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    What Does Candor Mean for Call Centers? How to Embrace It

    Showing candor means being open, honest, and straightforward when communicating—even if that’s...
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    Why Debt Collection Call Centers Need QA + How to Do It

    Debt collection call centers are often the main connection between agencies and debtors, leading to...
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    How to Manage Call Center Stress: 7 Techniques

    If you type ‘call center stress’ into Google, you’ll face a ton of related search results like “I...
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    Use This Call Center Quality Assurance Checklist (With Template)

    Quality assurance (QA) is an essential part of any call center. It helps ensure service quality and...
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    What Is Automated Quality Management (AQM)? Call Center Guide

    Quality management has always been essential to maintaining service quality in contact centers,...
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    What is Customer Service Management? 8 Examples + Best Practices

    Customer expectations are higher than ever, and anything less than exceptional service is going to...
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    How to Start a Virtual Call Center | C-Suite Guide

    The numbers speak for themselves: since the pandemic, the percentage of paid remote work days went...
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    The Fundamentals of Contact Center AI Software + 9 Examples

    Running a contact center hasn’t ever been easy, but it’s become increasingly difficult in recent...
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    11 Practical Ways to Improve Customer Satisfaction with AI

    Artificial intelligence (AI) has revolutionized call centers, in no small part thanks to generative...
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