Emmanuel Doubinsky

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    thumbnail for new blog titled 'Why You Need QA for VoIP Call Center Solutions'

    Why You Need QA for VoIP Call Center Solutions

    VoIP call center solutions are foundational for businesses that want seamless communication between agents and customers across the globe. They’re flexible and scalable, and bring...
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    How Call Center Speech Analytics Fits in Your QA Workflow

    How Call Center Speech Analytics Fits in Your QA Workflow

    Even with the speed and scalability of chatbots and self-service tools, 65% of inbound contact...
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