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    How to make customer satisfaction surveys fair for agents

    How to Make Customer Satisfaction Surveys Fair for Agents

    Customer satisfaction surveys (CSATs) are incredibly helpful tools that measure how well your support team is doing. But when designed or interpreted poorly, they can feel more...
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    CSAT score

    What is CSAT Score? Why It’s No Longer Enough

    Few metrics carry as much weight as customer satisfaction score (CSAT). It’s often the first number...
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    customer support chatbot

    How to Implement a Customer Support Chatbot: 10-Step Guide

    Over 66% of customers think the key to good service is getting the right agent. What if you could...
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    the future of customer service

    The Future of Customer Service: How to Balance AI & Humans

    Delivering great customer support has never been as important as it is now (88% of consumers agree...
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    best practices to boost csat

    12 Customer Satisfaction Survey Best Practices to Boost CSAT

    Delivering exceptional customer experiences is critical for call centers. No matter how much...
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    call center skills

    14 Call Center Skills Your Agents Need + How to Coach Them

    Call center skills are evolving faster than ever—with the dawn of artificial intelligence (AI)...
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    improve customer satisfaction in a call center

    How to Improve Customer Satisfaction in a Call Center: 13 Ways

    Your call center’s customer satisfaction score (CSAT) is a key metric for overall performance. The...
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    customer experience call center metrics

    How to Measure Customer Experience: 10 Call Center Metrics

    Have you ever taken the time to see what it’s really like to interact with your call center? Your...
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    tips build multichannel call center

    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social...
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    hard skills for customer service

    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the...
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