David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

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    What Is Customer Rapport? 8 Tips on How to Build It

    Building positive customer rapport is essential for retention and growing your business. With more options than ever before, it’s easy for a customer to jump ship to a rival...
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    How an AI-Powered Contact Center Can Drive Better QA

    Contact centers need to deliver the best possible customer experience—after all, that’s what...
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    How To Use AI In Customer Service? 7 Biggest Examples

    In a world where customer engagement is crucial for businesses, customer service has never been...
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    The Best Call Center Coaching Feedback Examples To Use

    Effective coaching, alongside quality feedback, is essential for improving agent performance and,...
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    The Impact of AI on Call Center Workforce Management (WFM)

    Navigating a maze of complex internal and external challenges can make managing your contact center...
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    What Is an AI Call Center? 9 Powerful Use Cases

    Generative AI has already disrupted many industries, including call and contact centers. They’re...
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    How to Elevate Your Contact Center With Conversational AI

    We’ve all dealt with chatbots before, and it hasn’t always been smooth. In fact, around 70% of ...
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    Contact Center Coaching Techniques: 9 Strategies To Use Now

    Contact centers serve as the gateway for your customers to connect with your business, and they’re...
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    What Can Contact Center AI Solutions Really Do in 2024?

    Contact center AI solutions are here, and they’re already being used across pretty much every...
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    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers...
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