David McGeough

    David McGeough

    David is responsible for all aspects of the marketing plan to support business growth. Over 20 years experience as a marketing and IT executive. Focus on new market penetration, lead generation and lower customer acquisition costs. Previous experience includes senior marketing roles with the likes of Wrike, New Relic and Citrix.

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now

    What is Call Center Screen Recording? + 5 Big Benefits

    Call centers have moved far beyond just phone calls, despite the name. Modern consumers stay connected in a variety of ways—email, social media, phone calls, texting, live chat,...
    Read more

    Call Center Quality Assurance Automation: How Does It Work?

    Ensuring high quality service is essential, especially as customer needs become even greater. 93%...
    Read more

    This Call is Being Recorded For Quality Assurance: Why?

    We’re all familiar with the phrase, “This call is being recorded for quality assurance purposes”,...
    Read more

    What Is Dialed Number Identification Service (DNIS)? The Guide

    Dialed number identification service (DNIS) is a powerful tool that can revolutionize how you...
    Read more

    What Is Automatic Call Distribution (ACD)? + 4 Big Benefits

    High call volumes coupled with inefficient call routing can wreak havoc on your call center...
    Read more

    How to Run an Outbound Call Center: Best Practices + Tips

    Outbound call centers are incredibly important for businesses. They drive quality leads and...
    Read more

    Call Center Quality Assurance Job: Is It Right For You?

    Call centers are vital to modern businesses, offering a way for customers to get help and connect....
    Read more

    30 Important Call Center Job Interview Questions and Answers

    Call center agent turnover can be an expensive, persistent problem for any business, with research...
    Read more

    What is an Inbound Call Center? Simple Definition + FAQ

    An inbound call center is responsible for receiving incoming customer calls and providing...
    Read more

    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
    Read more