Call Center Resources | Scorebuddy

Upcoming Webinars

Drawing on new findings from the latest Call Centre Helper survey, this webinar explores how contact centers are implementing ...

Coaching is one of the key components to improving the performance of entire teams. With the fast pace of industry changes and ...

Everything starts with a scorecard! Scorecards are an essential tool for Call Center quality monitoring and allow you to monitor ...

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

A visionary webinar on building a QA Framework to significantly improve customer experience.