Call Center Resources | Scorebuddy

Upcoming Webinars

As the field of quality assurance continues to advance, the integration of artificial intelligence is revolutionizing the way we ...

Quality assurance is evolving. QA is no longer a performance tool alone—it’s an essential feature of best business practices. ...

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent ...

Creating a strong culture of learning and development in your organization is not only good for employees, it’s also good for ...

If you can’t measure it, you can’t manage it! Check out Scorebuddy’s powerful analytics tool which allows you to spot trends and ...

Coaching is one of the key components to improving the performance of entire teams. With the fast pace of industry changes and ...

Everything starts with a scorecard! Scorecards are an essential tool for Call Center quality monitoring and allow you to monitor ...

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.

A visionary webinar on building a QA Framework to significantly improve customer experience.