Call Center Resources | Scorebuddy

Upcoming Webinars

Black Friday preparations are already underway for QA teams. If you haven't started strategizing, your customers will make it ...

Integrations are key to an efficient contact center, allowing you to share real-time information across software, departments, ...

Thanks to rapid advancements in technology and a little push from the pandemic, consumers are increasingly turning to digital ...

Quality assurance is evolving. QA is no longer a performance tool alone—it’s an essential feature of best business practices. ...

Performance reviews are a critical element for any organization. It helps boost employee product knowledge, increase agent ...

Creating a strong culture of learning and development in your organization is not only good for employees, it’s also good for ...

If you can’t measure it, you can’t manage it! Check out Scorebuddy’s powerful analytics tool which allows you to spot trends and ...

Coaching is one of the key components to improving the performance of entire teams. With the fast pace of industry changes and ...

Everything starts with a scorecard! Scorecards are an essential tool for Call Center quality monitoring and allow you to monitor ...

A deep-dive into the recent Agent Dashboard release, overview of the new features and benefits for agents.