Call Center Resources | Scorebuddy

Upcoming Webinars

When your contact center is growing fast — onboarding new clients, hiring at scale, or expanding teams — QA processes can ...

Agent turnover remains a significant, often overlooked expense for contact centers. In this webinar, our specialists will discuss ...

A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a ...

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...

Customer needs have always been a key priority for any successful financial services provider. With the arrival of the FCA’s ...

Putting consumers’ needs first has been a priority for most successful financial services companies.

Announcing Scorebuddy BI—the most comprehensive QA business intelligence solution on the market. In 2023, every organization ...

Every industry has its own distinct challenges, but one stands out as truly unique when it comes to QA and customer ...

In 2023, customer expectations are higher than ever. Customers want personalization, empathy, and quick resolutions—and they’re ...