Call Center Resources | Scorebuddy

Upcoming Webinars

Black Friday preparations are already underway for QA teams. If you haven't started strategizing, your customers will make it ...

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...

Customer needs have always been a key priority for any successful financial services provider. With the arrival of the FCA’s ...

Putting consumers’ needs first has been a priority for most successful financial services companies.

Announcing Scorebuddy BI—the most comprehensive QA business intelligence solution on the market. In 2023, every organization ...

Every industry has its own distinct challenges, but one stands out as truly unique when it comes to QA and customer ...

In 2023, customer expectations are higher than ever. Customers want personalization, empathy, and quick resolutions—and they’re ...

With the call center AI market set to grow to $4.3 billion by 2027, ignoring the impact of artificial intelligence and automation ...