Call Center Resources | Scorebuddy

Upcoming Webinars and Live Events

AI is already reshaping customer experience — and the most significant shifts are still to come. In this webinar, we’ll look ...

Join an intimate group of QA and CX leaders in London for coffee, pastries, and candid conversations about AI challenges, ...

Join a small, select group of QA and CX leaders in Dublin for coffee, pastries, and practical conversations about real AI ...

Evolving regulations, industry disruption, and now added responsibilities around vulnerable customers—financial services agents ...

The results are in - call center AI is a winner.

With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center ...

A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a ...

Quality assurance has never been more critical, and businesses are adapting to meet new challenges and opportunities. We will ...

With almost two-thirds of call center agents stating that they benefit very little from coaching sessions, it’s clear that ...

89 percent of employees who fail within a role do so due to a lack of soft skills. Failure to develop key soft skills will limit ...

Customer needs have always been a key priority for any successful financial services provider. With the arrival of the FCA’s ...

Putting consumers’ needs first has been a priority for most successful financial services companies.