Call Center Resources | Scorebuddy

Upcoming Webinars

When your contact center is growing fast — onboarding new clients, hiring at scale, or expanding teams — QA processes can ...

Agent turnover remains a significant, often overlooked expense for contact centers. In this webinar, our specialists will discuss ...

What happens when the promise of AI meets the reality of running a contact center?

In the realm of customer experience (CX), every interaction is a note in a grand symphony. Just as a masterful orchestra creates ...

In the dynamic landscape of contact centers, effective coaching is a cornerstone of exceptional performance and customer ...

This webinar focused on the transformative impact of AI on customer support operations, highlighting the practical experiences ...

As AI continues to revolutionize the customer experience (CX) industry, businesses are faced with unprecedented opportunities and ...

The quality assurance landscape is evolving—we’ve swapped the stick for the carrot.

Evolving regulations, industry disruption, and now added responsibilities around vulnerable customers—financial services agents ...

The results are in - call center AI is a winner.

With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center ...