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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • TikTok
  • Boston Medical Center
  • Cisco
  • Shutterfly
  • Sky Betting & Gaming
  • Allianz
  • Capital One
  • boohoo
Scorebuddy recgonised as leader in Contact Center Quality Assurance
  • G2 | Easiest Admin | Small Business | FALL 2022
  • G2 | Leader | Mid-Market | FALL 2022
  • G2 | Leader | FALL 2022
  • G2 | Leader | Small Business | FALL 2022
  • G2 | Users Love Us
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From Our Customers


QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

Orla Murphy

Business Assurance Manager
Permanent TSB


Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • Delight and Sell: How Can Call Centers Become Revenue Generators?

  • Compliance in Pajama Bottoms: How to Keep Your Call Center Compliant When Working Remotely

  • It’s Not Them, It’s You. What is Bad Customer Service and How Do You Spot It?