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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • TikTok
  • Boston Medical Center
  • Cisco
  • Shutterfly
  • Sky Betting & Gaming
  • Allianz
  • Capital One
  • boohoo
Scorebuddy recgonised as leader in Contact Center Quality Assurance
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From Our Customers

Orla

QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

Orla Murphy

Business Assurance Manager
Permanent TSB

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • How Can IVR Payments Enhance Your Call Center Compliance

  • Pitfalls of Leadership: 7 Things to Avoid if You Want to Be an Effective Call Center Manager

  • Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path