A single platform that combines quality management, coaching and learning and advanced AI Analytics.
Scorebuddy has provided BenefitMall with an application for building consistent and customer-focused quality evaluation solutions across business units and locations. Our frontline now depends on Scorebuddy as an integral part of our performance development tools used with staff.
Executive Director
BenefitMail
A successful contact center requires constant evaluation to ensure that all agents are working to the best of their abilities—and delivering the best experience for the customer....
Excellent customer service has always been a key component of any successful contact center and, with customer expectations continuing to grow, this is truer than ever before. Bad...
In the first step, call center leaders who want to elevate their unit's performance often go for call handling time. Average handling time is an essential KPI to evaluate how well...