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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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Trusted by the Best

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • TikTok
  • Boston Medical Center
  • Cisco
  • Shutterfly
  • Sky Betting & Gaming
  • Allianz
  • Capital One
  • boohoo
Scorebuddy recgonised as leader in Contact Center Quality Assurance
  • G2 | Easiest Admin | Small Business | FALL 2022
  • G2 | Leader | Mid-Market | FALL 2022
  • G2 | Leader | FALL 2022
  • G2 | Leader | Small Business | FALL 2022
  • G2 | Users Love Us
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From Our Customers

Orla

QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

Orla Murphy

Business Assurance Manager
Permanent TSB

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.
  • Delight and Sell: How Can Call Centers Become Revenue Generators?

  • Compliance in Pajama Bottoms: How to Keep Your Call Center Compliant When Working Remotely

  • It’s Not Them, It’s You. What is Bad Customer Service and How Do You Spot It?