Call Center Quality Assurance Software

Trusted by the Best

Scorebuddy recognised as leader in Contact Center Quality Assurance

Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

From Our Customers

QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

Orla Murphy

Business Assurance Manager
Permanent TSB

Insights

Scorebuddy delivers measurable, positive change to contact centers worldwide.

29 March, 2023

The Upsides and Downsides of Automation and AI in Call Center QA
22 March, 2023

5 Biggest Call Center Security Threats (And How to Mitigate Them)
15 March, 2023

6 Things You Can’t Ignore When Conducting a Call Center Audit

MORE INSIGHTS

Quality Assurance That Transforms Contact Centers

Integrated Quality Assurance Solution for Medium and Large Contact Centers that engages agents, increases efficiency and is ideal for compliance and audit.