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Quality Assurance That Transforms Contact Centers

Trusted by the Best

  • TikTok
  • Boston Medical Center
  • Shutterfly
  • Sky Betting & Gaming
  • Allianz
  • boohoo
Scorebuddy recognised as leader in Contact Center Quality Assurance
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Talk to Scorebuddy
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Quality Management Built to Grow and Transform

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs.

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Smart AI Analytics Reviews 100% of Conversations

Allowing you to make decisions about where to focus your quality management resources

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Scorebuddy Agent Centered Dashboard

Agent Centered Dashboards, Coaching and Learning

Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps.

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From Our Customers


QA is an invaluable source of feedback—if something isn’t working, this information needs to be shared immediately. Through evaluations completed on Scorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

Orla Murphy

Business Assurance Manager
Permanent TSB


Scorebuddy delivers measurable, positive change to contact centers worldwide.
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  • 11 Call Center Management Mistakes That Are Easy to Overlook