<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Scorebuddy

    Scorebuddy

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    future of call center outsourcing technologies

    The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends

    Call center outsourcing has become a common strategy for customer service in the digital age. Instead of relying on in-house teams, outsourced call centers can depend on...
    Read more
    ai call center agent training

    Boost Call Center Agent Training with the Power of AI

    In 2022, the global AI market reached $136.55 billion. With such a rapid expansion of AI across...
    Read more
    ensure call center pci compliance

    How to Ensure Call Center PCI Compliance and Save Thousands

    In 2006, five major credit card companies established the Payment Card Industry Data Security...
    Read more
    unlocking the strategic value of qa data

    Scorebuddy BI: Unlocking the Strategic Value of QA Data

    A complete overview of your call center—what’s working and what isn’t—is essential to drive ongoing...
    Read more
    how customer obsession drives sales

    The Perks of Excellence: How Customer Obsession Drives Sales

    Putting customer obsession at the heart of your business is about more than just delivering an...
    Read more
    setting up call center reporting

    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
    Read more
    reasons why qa is more important

    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
    Read more
    csat questions for customer feedback

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
    Read more
    call center qa compliance automation

    Is Automation a Game Changer for Call Center QA Compliance?

    Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...
    Read more
    scorebuddy employee q&a with campaigns manager mariana

    Scorebuddy Employee Q&A: Campaigns Manager Mariana

    Mariana Storto is our Campaign Manager here at Scorebuddy but, more importantly, she’s a dog...
    Read more