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    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call center’s bottom line. You can diversify revenue streams by developing a customer...
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    How to Use Automation to Reduce Call Center Costs

    Across every industry, businesses are increasingly looking towards automation to reduce costs while...
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    How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?

    An effective call-closing statement enhances customer experience, brings the interaction to a...
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    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations,...
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    Call And Contact Center Manager Best Practices In 2023

    Effective management is essential for a successful call center. A great manager must lead by...
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    Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    On the Clock: 10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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