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    Scorebuddy

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    call center communication skills for agents

    8 Crucial Call Center Communication Skills for Agents

    For call center agents, talking to strangers is an essential part of the job. When you spend most of your time speaking to people you’ve never met before, you need to be a strong...
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    enhance call center compliance with ivr payments

    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations,...
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    call center manager best practices

    Call And Contact Center Manager Best Practices In 2025

    Effective management is essential for a successful call center. A great manager must lead by...
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    encourage call center agents for customer service

    How to Encourage Call Center Agents on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    scorebuddy employee qa product owner harry

    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    12 days scorebuddy’s qa wisdom

    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    time management tips to enhance call center performance

    10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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    foster customer loyalty in the call center

    The Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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    how to use repeat calls to your advantage

    Log and Learn: How to Use Repeat Calls to Your Advantage

    Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and...
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    honest call center customer feedback

    8 Ways to Get Honest Call Center Customer Feedback + How to Act On It

    Getting customer feedback can be challenging, but it’s essential for call center quality assurance....
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