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    14 Questions to Ask When Selecting a Contact Center Tool

    When choosing a contact center QA tool there are many questions that need to be answered before you can make an informed decision. The decision maker needs to know clearly the...
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    Scorebuddy Sponsors CCMA's Best QM Program Award

    Glamour and glitz lit up The Burlington Hotel* at the Irish Contact Centre & Shared Services Awards...
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    Allianz Global Assistance Case Study

    Sector Insurance Key Challenge Replace an access based database of quality monitoring scorecards...
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