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    Scorebuddy

    Scorebuddy

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    scorebuddy enhanced service quality for hr

    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their contact center’s quality assessment and assurance. As a...
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    aligning customer sentiment with service delivery

    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    center agent engagement and company's mission

    Call Center Agent Engagement and Your Company's Mission

    “Why does my job matter?” Every employee asks that question at some point or another, often during...
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    optimizing strategic call center qa framework

    Evolving a Strategic Call Center QA Framework

    There are no shortage of reasons why call center quality assurance is a necessity, and improving...
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    leverage your qa team effectively

    How to Leverage Your QA Team Effectively

    Managing hundreds or even thousands of calls a day is routine for most call centers, especially...
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    scorebuddy wins tech award 2017

    Scorebuddy: Top 10 Contact Center Tech Awards 2017

    We have been voted amongst the top 10 technology awards!We are extra happy with this result for 2...
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    ryanair adopts scorebuddy qa solution

    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region....
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    call center rapport building tips

    Best Practice for Rapport Building in Call Centers

    Introduction During their job interview your agents will have said that they are great...
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    agent intelligence in good calls

    Anatomy of a Good Call: Part 1. Your Agent's Brain

    YOUR AGENTS ARE AMAZING! As you can see from the above illustration, every time they are on a call...
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    call center qa buying questions

    Questions to Ask When Buying Call Center QA Software

    The last blog in this series of 'what questions to ask...' looks at other general questions that...
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