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    Shane Croghan

    Shane Croghan

    Shane is Scorebuddy's content writer covering call center QA. Past work spans arts, culture, renewable energy, and more for global publications.

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    First Call Resolution: What Is It and How Do You Measure It?

    Call centers are all about customer service, and one of the hallmarks of top-notch service is a high first call resolution (FCR) rate. If you can help people quickly and...
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