Blog: Call Center Metrics, Platforms, News | Scorebuddy

Manual methods for quality assurance can no longer keep up with the volume and complexity of customer interactions.

Even with the speed and scalability of chatbots and self-service tools, 65% of inbound contact...

AI call center quality occurrence software is a faster, more scalable way to review customer...

As anyone in the contact center industry will tell you, artificial intelligence is now an...

Modern call centers handle huge interaction volumes, but only a tiny fraction can be measured by...

Artificial intelligence (AI) and call center automation are rapidly reshaping the industry, with...

AI agents are intelligent, autonomous tools capable of performing tasks independently. They’ve...

It’s never cheap to run a business, but the cost of running a call center in 2026 is a challenge on...

How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...

Contact centers are busier now than ever before, making it incredibly difficult to keep customers...

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