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    How to Build a Business Case for AI-Powered Call Center QA

    Modern call centers handle huge interaction volumes, but only a tiny fraction can be measured by manual QA—even though every single conversation has an impact on customer...
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    Call Center Automation: AI Tools, Key Benefits + How To

    Artificial intelligence (AI) and call center automation are rapidly reshaping the industry, with...
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    What is an AI Call Center Agent? Benefits, Risks + How To

    AI agents are intelligent, autonomous tools capable of performing tasks independently. They’ve...
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    15 Proven Strategies for Call Center Cost Savings in 2025

    It’s never cheap to run a business, but the cost of running a call center is a challenge on a...
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    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...
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    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers...
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    8 Ways to Enhance Quality Assurance With Contact Center AI

    Navigating the demands of a complex, thriving contact center has become increasingly difficult over...
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    The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends

    Call center outsourcing has become a common strategy for customer service in the digital age....
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    Shaping the Future of Contact Center QA with ChatGPT

    What is Scorebuddy Labs? Scorebuddy Labs is our innovation center, a team that experiments with...
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    Why You Need AI for Call Center Management

    Call centers are collecting more data from consumers than ever before, and, in return, people...
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