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    call center skills

    14 Call Center Skills Your Agents Need + How to Coach Them

    Call center skills are evolving faster than ever—with the dawn of artificial intelligence (AI) tools and automation technology, as well as rising customer demands, businesses need...
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    how to do call center compliance training

    How to Do Call Center Compliance Training: 12 Tips

    Call center agents are faced with a lot of responsibilities on a daily basis. Not only are they the...
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    call center stress management

    How to Manage Call Center Stress: 7 Techniques

    If you type ‘call center stress’ into Google, you’ll face a ton of related search results like “I...
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    what does hang up the phone mean

    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    best call center coaching plan

    How to Put Together the Best Call Center Coaching Plan

    Call center coaching is a vital tool for boosting operational efficiency, as well as agent...
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    improve your call center training

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    scorebuddy coaching in call center

    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    habits of highly effective call center managers

    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    best customer service training ideas

    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
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    reduce turnover boost retention for call center

    What is Call Center Attrition Rate? Reduce Turnover + Boost Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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