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    handle angry and irate customers in the call center

    How to Handle Angry and Irate Customers in the Call Center

    Dealing with angry customers is something that even the best call center teams have to navigate. It may not be the most comfortable situation to handle. But there are benefits to...
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    effective sales training for reps

    Enhancing Call Center Sales Training: 10 Effective Strategies

    While a call center's primary purpose is delivering the best possible customer service, part of...
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    employee performance recognition ideas guide

    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    turn negative experiences into training

    How to Use Negative Customer Experience as a Call Center Training Tool

    Even if someone loves your company or product, 59% of people will walk away after several bad...
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    develop contact center learning program

    Develop a Contact Center Services Learning Module

    Training is one of the essential investments you can make for your contact center. Every dollar you...
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    agent skill strengths and gaps

    12 Call Center Agent Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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    understanding qa roles and responsibilities

    Who Are the QA Stakeholders and What Are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
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    call center learning methods guide

    Top 5 Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and...
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    call center agent recognition ideas

    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    6 tips to manage call center training

    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
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