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    How to Handle Angry and Irate Customers in the Call Center

    Dealing with angry customers is something that even the best call center teams have to navigate. It may not be the most comfortable situation to handle. But there are benefits to...
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    Enhancing Call Center Sales Training: 10 Effective Strategies

    While a call center's primary purpose is delivering the best possible customer service, part of...
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    How to Recognize Employee Performance in Your Call Center

    In a professional environment, recognition refers to special notice or attention. The keyword there...
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    How to Use Negative Customer Experience as a Call Center Training Tool

    Even if someone loves your company or product, 59% of people will walk away after several bad...
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    Develop a Contact Center Services Learning Module

    Training is one of the essential investments you can make for your contact center. Every dollar you...
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    12 Call Center Agent Strengths and Weaknesses

    Agents are the heart of any call center. They're your first line of contact with your customers,...
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    Who Are the QA Stakeholders and What Are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
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    Top 5 Call Center Learning & Development Methods

    Call center training is one of the most effective ways to boost performance, drive efficiency, and...
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    Employee Recognition Ideas for Call Center Agents: Key to Happy Staff

    30-45% of call center employees leave their jobs every year, and79% of peoplequit due to a “lack...
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    6 Tips for Managing Call Center Training Courses

    Training is time-consuming! That’s probably the first thought you have whenever you read an article...
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