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In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special — when you recognize an employee for a job well done, they feel special.
It's a relatively simple equation: when your employees are doing their jobs well, you make sure they know you appreciate it. After all, your employees are the engine that runs your call center in the right direction, and if they stall, you stall.
If you're wondering how to recognize employee performance as a call center manager, start by asking yourself how often you express genuine appreciation for your agents.
Small acts of appreciation can play a pivotal role in improving the work environment and boosting overall morale. According to a Glassdoor Employee Appreciation Survey, seven in ten (68%) employees say their boss shows them enough appreciation. However, more than half (53%) of employees admit they would stay longer at their company if they felt more gratitude from their boss.
Here are five ways to recognize and show appreciation for a job well done.
What is Text Analytics?
The company was growing and, in order to scale, they needed to revitalize their customer service quality program to keep up with demand in a way that was more effectively consumer-facing. They had outgrown their own internal systems and were eager to find a platform that could provide flexibility and automation. Borrowing much of their approach from CEB's Effortless Customer ExperienceTM, the company re¬wrote their contact center quality evaluation criteria to shift from an organizational and agent-centric approach to one that is truly focused on customers.
CEB suggests making customer service easy. They argue that quality customer service need not to be about exceeding expectations -- going above and beyond does not result in correlating customer loyalty. It is a customer-centric system that consistently meets expectations that is far more valuable to customers, and ultimately to the company-at-large
How Does it Work?
Scorebuddy is a call center management, agent performance, and engagement solution. Scorebuddy assesses the call center quality of over 30,000 agents across 20 countries each month. Through agent self-scoring and a focus on increasing net promoter scores (NPS), Scorebuddy works to help call centers transform to more strategic framework models that continue to thrive.
With Scorebuddy's proven ability to engage agents, identify trends, and improve overall call center quality, it was the likely choice to partner with the human resources service provider team to help them reach their goals of customer-centricity.
Why do You Need it?
In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special — when you recognize an employee for a job well done, they feel special.
It's a relatively simple equation: when your employees are doing their jobs well, you make sure they know you appreciate it. After all, your employees are the engine that runs your call center in the right direction, and if they stall, you stall.
How Does it Help?
In the context of a professional environment, recognition refers to special notice or attention. The keyword there is special — when you recognize an employee for a job well done, they feel special. It's a relatively simple equation: when your employees are doing their jobs well, you make sure they know you appreciate it. After all, your employees are the engine that runs your call center in the right direction, and if they stall, you stall. It's a relatively simple equation: when your employees are doing their jobs well, you make sure they know you appreciate it. After all, your employees are the engine that runs your call center in the right direction, and if they stall, you stall. Scorebuddy is a call center management, agent performance, and engagement solution. Scorebuddy assesses the call center quality of over 30,000 agents across 20 countries each month. Through agent self-scoring and a focus on increasing net promoter scores (NPS), Scorebuddy works to help call centers transform to more strategic framework models that continue to thrive.
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Scorebuddy is a call center management, agent performance, and engagement solution. Scorebuddy assesses the call center quality of over 30,000 agents across 20 countries each month. Through agent self-scoring and a focus on increasing net promoter scores (NPS), Scorebuddy works to help call centers transform to more strategic framework models that continue to thrive.
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Scorebuddy is a call center management, agent performance, and engagement solution. Scorebuddy assesses the call center quality of over 30,000 agents across 20 countries each month. Through agent self-scoring and a focus on increasing net promoter scores (NPS), Scorebuddy works to help call centers transform to more strategic framework models that continue to thrive.