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Klaus App Alternative for Quality Assurance

Scorebuddy is the most comprehensive, user-friendly QA software on the market, offering greater scalability than Klaus, superior scorecard customization, stronger workflow automation, and more. With Scorebuddy, you can boost customer experience, engage agents, ensure regulatory compliance, and scale quality assurance to match your ambition. Here’s how.

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Compare Scorebuddy with Klaus and choose for yourself.

Scorebuddy
Klaus
Plug and Play with 100 agents
Scales to 1,000+ agents
Custom object integration
Flexible, configurable Scorecards
Single instance supports multiple groups (multi-client BPO)
Fully configurable dashboard and BI reports
Automated QA evaluators’ assignments & workflows
Advanced criteria to select conversations for QA
Embedded Learning Management System
Prefer cats over parrots

Trusted by over 300 clients in 20 countries. 50,000+ agents use Scorebuddy every day

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Powerful Workflows for More Efficient QA Teams

Engage Agents With Real-Time Feedback
Kalus vs Scorebuddy QA

While Klaus can seem like an attractive solution to younger, smaller companies, Scorebuddy is built from the ground up to address the complex needs and scale of large contact centers. Klaus offers limited workflow capabilities, whereas Scorebuddy automates the entire work assignments process so QA evaluators can quickly find and audit agent conversations. When you have 50+ evaluators, this really makes a difference.

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Seamless Multi-Client Management for BPOs

BPO-assisted

Klaus struggles to meet the needs of complex organizational structures—Scorebuddy is designed to support businesses of any size, including contact centers with separate global branches, BPOs with multiple clients, or clients with multiple BPOs. Scorebuddy provides the native data segregation required in these environments, using flexible, robust QA tools designed to scale quickly, so you can reallocate resources to meet evolving client needs.

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Instant Insights With Integrated QA Business Intelligence

Create Powerful QA Reports in Seconds

Scorebuddy BI is the market-leading QA reporting solution. No other vendor matches the rich detail of our out-of-the-box reports. Using the entire dataset available in Scorebuddy, you have total flexibility in creating your own dashboards and reports. Our customers compare the quality and flexibility of Scorebuddy BI to what their own BI teams could produce—except now they can easily do it themselves, without the help of a BI expert.

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The Most Customizable Scorecard Builder on the Market

Scale to Meet Growing Needs
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Our scorecard builder offers far greater customization than Klaus App. Build scorecards for any business goal, from CX to compliance, by using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization. Use uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.

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ISO 27001 Security Certification and Data Privacy Compliance

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Scorebuddy is ISO 27001 Security Certified and fully compliant with leading privacy and data security regulations like CCPA and GDPR. Ensure regulatory compliance, protect client data, and demonstrate commitment to privacy, security, and consumer protection to build trust and cement loyalty.

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Out-of-the-Box QA Insights to See What Causes Compliance Gaps

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Scorebuddy offers more out-of-the-box reporting options than Klaus, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions. Automate compliance monitoring to receive real-time breach alerts and maintain a compliance audit trail.

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Unrivaled Conversational Analytics With AutoQA

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AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions. Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.

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The Only Fully Featured Integrated Learning Management System for QA

Auto QA

Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms. Link training directly to QA so agents can cement their learnings in real-world scenarios.

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From Our Customers

Through evaluations completed onScorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

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Orla Murphy, Business Assurance Manager, Permanent TSB

Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.

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Leonie Cooper, Client Resolution Manager, Sanlam.

Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.

Roni Reid scorebuddy customer

Roni Reid, Quality Assurance Officer, Moneyboat.

Seamless integration with your existing tools Scorebuddy QA Logo

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See Scorebuddy in action today

Playvox Call and Contact Center Quality Assurance Alternative