The Best Zendesk QA/Klaus Alternative for Scalable, Reliable Quality Assurance
Scorebuddy is the enterprise-ready QA solution for teams that need stability, configurability, and powerful insights.
Unlike Zendesk QA/Klaus, Scorebuddy offers advanced automation, real dashboards for every stakeholder, end-to-end QA → coaching → learning loops, BI-grade reporting, and 100% AI Auto Scoring, all built to support complex organizations.
Scorebuddy is a dedicated QA, coaching, BI, and learning platform for contact centers. Zendesk QA/Klaus adds QA capabilities inside Zendesk, but is limited in scale, workflow automation, reporting depth, scorecard flexibility, and coaching or LMS features.
Scorebuddy provides enterprise-grade workflows, configurable AI Auto Scoring, BI-level reporting, and integrated coaching and learning, making it a stronger long-term option for complex or growing operations.
Enterprise Performance from <100 to 1,000+ Agents
Zendesk QA/Klaus struggles to scale due to limited workflows, rigid hierarchies, and lack of organizational flexibility.
Scorebuddy is designed for high-volume, multi-level operations:
• High-performance QA for rapidly growing teams • Support for global branches, multi-client BPOs, and layered organizational structures • Full data segregation across groups, teams, and clients • Central admin control for complex environments
Your QA should not break because your vendor’s infrastructure or workflows cannot handle your scale.
Advanced Workflow Automation (Not Just Filters)
Zendesk QA/Klaus automation is limited to basic filters.
Scorebuddy delivers full evaluator workflow automation:
• Automatic evaluator assignments • Sampling rules based on volume, channels, behaviors, or compliance needs • AI-powered prioritization • Exception handling and human-in-the-loop controls
Your team spends less time on manual scoring and more time acting on QA insights.
Zendesk QA/Klaus does not provide an integrated learning or coaching ecosystem.
Scorebuddy includes: • Structured coaching workflows • Built-in LMS with targeted training • Feedback tools for agents and managers • 360° calibration and development tracking
You can improve agent performance directly from your QA platform without switching tools or exporting data.
Scorebuddy Works Wherever You Work
Zendesk QA/Klaus are limited in how they add or support new channels.
Scorebuddy integrates with Zendesk, Salesforce, Intercom, Genesys, Five9, Amazon Connect, Talkdesk, Dixa, LiveChat, Kustomer, and more, as well as offering Open APIs for custom setups.
Your QA program stays consistent, no matter how your contact center evolves.
Enterprise-Grade Security & Control
Scorebuddy offers: • ISO 27001 certification • SOC 2 Type 1 and SOC 2 Type 2 accreditation • Comprehensive audit trails • Configurable compliance measures • Automated alerts for breaches or anomalies
This makes Scorebuddy ideal for highly regulated industries or complex environments where accuracy and governance matter the most.
Key Takeaways: How Scorebuddy Outperforms Zendesk QA/Klaus
• Built to scale QA from small teams to large, complex contact centers • Automates workflows and sampling far beyond basic filter-based approaches • Delivers dashboards and BI-grade reporting for every key stakeholder • Connects QA to coaching and LMS for a closed improvement loop • Provides configurable AI Auto Scoring and strong compliance capabilities
Trusted by 300+ Contact Centers Worldwide
What Zendesk QA/Klaus Customers Say
“Does the job but too limited… We decided to leave this platform since the scorecard and reporting were changed to a new interface that did not meet our expectations. The scorecard was very limiting as well.”
“The Conversation Insights could be improved… the AI used to determine sentiment and complexity is not trainable, so you end up with some screwy results.”
“We were forced to move away from Klaus and onto Zendesk QA, but the platforms weren’t comparable. Zendesk QA lacked key functionality we relied on, and ongoing support issues made the experience frustrating overall.”
Ready to Explore Scorebuddy? The Best Zendesk QA/Klaus Alternative
See how Scorebuddy can upgrade your QA workflows, dashboards, reporting, coaching structure, and more.
Teams typically switch because they outgrow basic QA requirements. Common reasons include:
• Limited workflow automation and manual evaluator assignment • No dashboards for agents, team leads, or evaluators • Lack of BI reporting and limited visibility into trends • No integrated LMS or complete QA to coaching loop
Scorebuddy addresses these gaps with enterprise-scale automation, dashboards, BI, coaching, and AI Auto Scoring that support long-term growth.
Yes. Scorebuddy is designed for complex BPO and multi-client setups:
• Granular data segregation across clients, brands, and teams • Central admin control across multiple organizations • Flexible scorecards and workflows per client or program
This allows BPOs to serve many clients within one platform while maintaining strict separation and governance.
Scorebuddy provides a more advanced and configurable AI Auto Scoring approach:
• 100% interaction coverage with high accuracy • Under 5 second average scoring time for fast feedback • Customizable AI criteria aligned to your scorecards • Human in the loop oversight for quality control
Zendesk QA/Klaus offers limited AI options and less flexibility in how scoring is configured and governed.
Yes. Scorebuddy integrates with Zendesk and a wide range of CX and CCaaS solutions:
• Native integrations with Zendesk, Salesforce, Intercom, Genesys, Five9, Amazon Connect, Talkdesk, and others • Open API support for custom setups • Coverage for voice, chat, email, and digital channels
This means you can keep your existing CX stack and add Scorebuddy on top to strengthen QA and reporting.
Scorebuddy is well suited to large, complex contact centers that need:
• Enterprise-scale performance across high interaction volumes • Support for multiple regions, brands, or clients • Advanced automation, scorecards, dashboards, and BI
Many organizations adopt Scorebuddy when Zendesk QA or Klaus can no longer meet the demands of their structure or growth.
• Assessment of your current QA workflows and scorecards • Mapping to Scorebuddy’s configuration and AI scoring • Integration with your existing CX platforms • Support from the Scorebuddy team during onboarding and beyond
Most teams find that the long term gains in automation, reporting, and control outweigh the short transition period.
Yes. Scorebuddy is built with security and compliance in mind:
• ISO 27001 certified • SOC 2 Type 1 and SOC 2 Type 2 accredited • Strong access controls and audit trails • Features to support regulatory and internal compliance reporting
This makes Scorebuddy a strong fit for financial services, healthcare, and other regulated industries.
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