Klaus App Alternative for Quality Assurance

While Klaus has limited workflow automation, Scorebuddy allows you to streamline your QA process with agent self-scoring, powerful automated workflows, and more, freeing up agents and supervisors to focus on complex, valuable tasks. Identify knowledge gaps, operational issues, and system errors to improve efficiency, cut costs, and scale your QA effortlessly.

Our scorecard builder offers far greater customization than Klaus App. Build scorecards for any business goal, from CX to compliance, by using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization. Use uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.

Scorebuddy is ISO 27001 Security Certified and fully compliant with leading privacy and data security regulations like CCPA and GDPR. Ensure regulatory compliance, protect client data, and demonstrate commitment to privacy, security, and consumer protection to build trust and cement loyalty.

Scorebuddy BI turns complex data into actionable insights, so you can share with stakeholders via intuitive dashboards and visual reports. Align reporting with essential KPIs to showcase the business value of QA and drive data-driven decision-making. Use these insights to improve agent performance, customer experience, and business processes.

Klaus struggles to meet the needs of complex organizational structures, but Scorebuddy is built to support businesses of any size, including BPOs with separate branches around the world. With flexible QA tools designed for BPOs, you can scale quickly and reallocate resources to meet evolving client needs.

Scorebuddy ensures organizational security with customizable user permissions. Easily grant, restrict, or revoke personnel access as needed, and customize permissions for new hires or employees changing roles to enhance security, compliance, and privacy while promoting transparency and collaboration in the contact center.

Scorebuddy offers more out-of-the-box reporting options than Klaus, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions. Automate compliance monitoring to receive real-time breach alerts and maintain a compliance audit trail.

AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions. Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.

Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms. Link training directly to QA so agents can cement their learnings in real-world scenarios.