<img height="1" width="1" style="display:none;" alt="linkedin pixel code" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">

Klaus App Alternative for Quality Assurance

Scorebuddy is the most comprehensive, user-friendly QA software on the market, offering greater scalability than Klaus, superior scorecard customization, stronger workflow automation, and more. With Scorebuddy, you can boost customer experience, engage agents, ensure regulatory compliance, and scale quality assurance to match your ambition. Here’s how.

Get a free trial

Trusted by over 300 clients in 20 countries. 50,000+ agents use Scorebuddy every day

  • logo-sky
  • logo-tiktok
  • logo-boston-medical
  • logo-cisco
  • logo-shutterfly
  • logo-allianz
  • logo-capital-one
  • logo-boohoo
  • ContactCenterQualityAssurance_Leader_Small-Business_Leader-3
  • ContactCenterQualityAssurance_MomentumLeader_Leader-1
  • ContactCenterQualityAssurance_Leader_Small-Business_Leader-3
  • ContactCenterQualityAssurance_HighPerformer_Enterprise_HighPerformer-1
  • ContactCenterQualityAssurance_Leader_Mid-Market_Leader-3

Powerful Workflows for More Efficient QA Teams

Engage Agents With Real-Time Feedback

While Klaus has limited workflow automation, Scorebuddy allows you to streamline your QA process with agent self-scoring, powerful automated workflows, and more, freeing up agents and supervisors to focus on complex, valuable tasks. Identify knowledge gaps, operational issues, and system errors to improve efficiency, cut costs, and scale your QA effortlessly.

Read more

The Most Customizable Scorecard Builder on the Market

Scale to Meet Growing Needs

Our scorecard builder offers far greater customization than Klaus App. Build scorecards for any business goal, from CX to compliance, by using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization. Use uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.

Read more

ISO 27001 Security Certification and Data Privacy Compliance

ISO-badge 500

Scorebuddy is ISO 27001 Security Certified and fully compliant with leading privacy and data security regulations like CCPA and GDPR. Ensure regulatory compliance, protect client data, and demonstrate commitment to privacy, security, and consumer protection to build trust and cement loyalty.

Read more

Instant Insights With Integrated QA Business Intelligence

Customize Content and Reports

Scorebuddy BI turns complex data into actionable insights, so you can share with stakeholders via intuitive dashboards and visual reports. Align reporting with essential KPIs to showcase the business value of QA and drive data-driven decision-making. Use these insights to improve agent performance, customer experience, and business processes.

Free Trial

Seamless Multi-Client Management for BPOs


Klaus struggles to meet the needs of complex organizational structures, but Scorebuddy is built to support businesses of any size, including BPOs with separate branches around the world. With flexible QA tools designed for BPOs, you can scale quickly and reallocate resources to meet evolving client needs.

Free Trial

Instant Insights With Integrated QA Business Intelligence

Create Powerful QA Reports in Seconds

Scorebuddy ensures organizational security with customizable user permissions. Easily grant, restrict, or revoke personnel access as needed, and customize permissions for new hires or employees changing roles to enhance security, compliance, and privacy while promoting transparency and collaboration in the contact center.

Contact Us

Out-of-the-Box QA Insights to See What Causes Compliance Gaps

Agent-engagement (1)-1

Scorebuddy offers more out-of-the-box reporting options than Klaus, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions. Automate compliance monitoring to receive real-time breach alerts and maintain a compliance audit trail.

Learn more

Unrivaled Conversational Analytics With AutoQA


AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions. Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.

Read More

The Only Fully Featured Integrated Learning Management System for QA

Auto QA

Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms. Link training directly to QA so agents can cement their learnings in real-world scenarios.

Read more

From Our Customers

Through evaluations completed onScorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.


Orla Murphy, Business Assurance Manager, Permanent TSB

Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.


Leonie Cooper, Client Resolution Manager, Sanlam.

Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.

Roni Reid scorebuddy customer

Roni Reid, Quality Assurance Officer, Moneyboat.

Seamless integration with your existing tools Scorebuddy QA Logo

  • logo-five-9
  • logo-dixa
  • logo-freshdesk
  • logo-genesys
  • logo-openapi
  • logo-salesforce
  • logo-talkdesk
  • logo-zendesk
  • logo-helpshift
  • logo-intercom
  • logo-livechat
  • logo-kustomer

Fill out the form for further cooperation with us

Playvox Call and Contact Center Quality Assurance Alternative