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Scorebuddy Integration with Freshdesk

Connect your Freshdesk instance to Scorebuddy QA to create targeted lists for evaluation and assign them to evaluators for scoring. 

Freshdesk screengrab

Key Benefits

  • Fully integrated with Freshdesk
  • Create targeted lists for evaluation
    and assign to evaluators for scoring
  • View chat social media and email /
    ticket interaction details side by side
    with a scorecard – all on one screen
  • Results are presented to agents through
    engaging personal dashboards

Product Features

  • Seamless integration
  • Automated workflows
  • Scheduled interaction lists for scoring
  • Assign lists to evaluators
  • Side by side scoring
  • User mapping

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