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Playvox Alternative for Quality Assurance

Scorebuddy is the most comprehensive, user-friendly QA software on the market, delivering a quicker impact than Playvox, thanks to immediate reporting insights and personalized agent dashboards. With Scorebuddy, you can boost customer experience, engage agents, ensure regulatory compliance, and scale quality assurance to match your ambition. Here’s how.

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Trusted by over 300 clients in 20 countries. 50,000+ agents use Scorebuddy every day

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Instant Insights With Integrated QA Business Intelligence

Turn Complex QA Data Into Actionable Insight

Scorebuddy BI turns complex data into actionable insights, so you can share with stakeholders via intuitive dashboards and visual reports. While Playvox’s reporting function takes time to set up, Scorebuddy BI comes with out-of-the-box templates so you can unlock insights and make instant improvements to performance, CX, and operational efficiency.

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Maximize Agent Engagement With Personalized Dashboards

Engage Agents With Real-Time Feedback
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Scorebuddy’s personalized agent dashboard offers greater customization and functionality than Playvox. With bespoke dashboards for each agent, you can highlight their quality scores and deliver coaching tips directly. This is a proven way to maximize agent engagement, leading to better performance and reduced churn.

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ISO 27001 Security Certification and Data Privacy Compliance

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Scorebuddy is ISO 27001 Security Certified and fully compliant with leading privacy and data security regulations like CCPA and GDPR. Ensure regulatory compliance, protect client data, and demonstrate commitment to privacy, security, and consumer protection to build trust and cement loyalty.

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Out-of-the-Box QA Reporting to See What Causes Compliance Gaps

Customize Content and Reports

Scorebuddy offers more out-of-the-box reporting options than Playvox, so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions. Automate compliance monitoring to receive real-time breach alerts and maintain a compliance audit trail.

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Multi-Client Management for BPOs

BPO-assisted

Scorebuddy offers QA tools for BPOs managing multiple clients—even those with organizational structures across different countries. Using BPO scorecards, you can monitor agent performance, deliver real-time feedback, and refine processes to improve long-term client outcomes. Scale quickly and reallocate resources to meet evolving client needs.

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The Most Customizable Scorecard Builder on the Market

Scale to Meet Growing Needs

Our scorecard builder offers greater customization than Playvox. Build scorecards for any business goal, from CX to compliance, by using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization. Use uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.

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The Only Fully Featured Integrated Learning Management System for QA

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Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms. Link training directly to QA so agents can cement their learnings in real-world scenarios.

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Unrivaled Conversational Analytics With AutoQA

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AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions. Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. While Playvox also offers a limited auto-scoring feature, Scorebuddy’s AutoQA is more comprehensive.

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Powerful Workflows for More Efficient QA Teams

Auto QA

Streamline your QA process with Scorebuddy's custom scorecard builder and conversational analytics. Identify knowledge gaps, operational issues, and system errors to improve efficiency and cut costs. Use agent self-scoring and automated workflows to free up both agents and supervisors for more complex work and scale QA effortlessly.

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From Our Customers

Through evaluations completed onScorebuddy, we can analyze 100% of our interactions to identify and promptly remediate the issues that really matter to customers.

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Orla Murphy, Business Assurance Manager, Permanent TSB

Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.

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Leonie Cooper, Client Resolution Manager, Sanlam.

Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board.

Roni Reid scorebuddy customer

Roni Reid, Quality Assurance Officer, Moneyboat.

Seamless integration with your existing tools Scorebuddy QA Logo

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Playvox Call and Contact Center Quality Assurance Alternative