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Quicker, more accurate evaluations with Conversational Analytics

See the real customer sentiment behind the conversations

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Screenshots for QA Assist launch

How it Helps

  • • Speed up, simplify, and refine your evaluation process
  • • View scorecards and AI marked-up conversations side-by-side
  • • Generate detailed reports on pass/fail trends, filtering by rule, agent, team, and more
  • • Unlock the hidden value of your CRM ticketing system

How it Works

  • • Quickly create automated pass/fail rules using AI
  • • Automatically analyze 100% of agent-customer interactions
  • • Use in-depth filtering to pinpoint the issues that matter to your business
  • • Integrate with Salesforce, Zendesk, Genesys and more to find out what your customers are really saying
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Request a Demo
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