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Faster and Better QA with QA Assist!
Evaluate conversations faster with help from AI-powered Quality Assurance
How it Helps
• Score faster and more accurately using AI
• View scorecards and conversations side by side
• Marked-up views show where and why AI passed or failed
• Report Pass/Fail trends by QA rule, Agents, Teams and Groups
How it Works
• Use AI to help create automated QA rules
• QA rules analyse all customer conversations
• No professional services required
• Integrates with Salesforce, Zendesk, Genesys, Intercom, Freshdesk, LiveChat and many more
Learn More
