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Faster and Better QA with QA Assist!

Evaluate conversations faster with help from AI-powered Quality Assurance

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Screenshots for QA Assist launch

How it Helps

  • • Score faster and more accurately using AI
  • • View scorecards and conversations side by side
  • • Marked-up views show where and why AI passed or failed
  • • Report Pass/Fail trends by QA rule, Agents, Teams and Groups

How it Works

  • • Use AI to help create automated QA rules
  • • QA rules analyse all customer conversations
  • • No professional services required
  • • Integrates with Salesforce, Zendesk, Genesys, Intercom, Freshdesk, LiveChat and many more
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Learn More

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