Online Webinar

5 Tips to Improve Coaching in your Contact Center 

Date: 30th July, 2024
Time: 8am PST | 11am EST | 4pm GMT 

In the dynamic landscape of contact centers, effective coaching is a cornerstone of exceptional performance and customer satisfaction. Join us for an insightful discussion with industry experts around the top tips to improve coaching in your Contact Center. 

 

This session is designed to equip contact center managers and team leaders with actionable strategies to enhance their coaching techniques and drive meaningful improvements in agent performance.

 

During this webinar, our expert panel will delve into five key tips that can transform your coaching approach:

  1. Personalized Coaching Plans: Learn how to tailor coaching sessions to individual agent needs, leveraging data-driven insights to address specific strengths and areas for development.
  2. Effective Feedback Delivery: Discover best practices for delivering constructive feedback that motivates agents and fosters a culture of continuous improvement.
  3. Utilizing Performance Metrics: Understand how to harness performance metrics and quality scores to guide coaching conversations and set achievable goals.
  4. Enhancing Communication Skills: Explore techniques to improve communication skills within your team, ensuring clarity and engagement during coaching sessions.
  5. Creating a Supportive Environment: Gain insights into building a supportive coaching environment that encourages open dialogue, collaboration, and ongoing learning.

Whether you are new to contact center management or looking to refine your coaching strategies, this webinar promises to provide valuable takeaways for professionals at all levels. Don't miss this opportunity to elevate your coaching game and drive excellence in your contact center.

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