Making a Difference: Confidence & Compliance in Healthcare Customer Service

Every industry has its own distinct challenges, but one stands out as truly unique when it comes to QA and customer service—healthcare.

Helping people through some of the most difficult moments of their lives, patient service representatives must be experts in emotional intelligence, while also adhering to strict regulatory guidelines.

In this webinar, we brought Mary May (Group Director Quality Assurance at RelateCare) to discuss:

- Recruitment: The Key Competencies of Patient Service Representatives and How to Approach them;
- Coaching: Inspiring Confidence, Compliance, and Development
- QA: Designing a QA Program for a Changing Regulatory Landscape

Don’t miss out—book your place today and give your QA process a full physical.

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