Customer experience and Net Promoter Score are more than just metrics for call centers.
Weak CX means customers that leave (and don’t come back) and low NPS means lost revenue opportunities.
The problem is that many call center managers don’t understand the exact steps involved in using QA to find and fix CX issues.
This guide will outline these steps from start to finish, so you can improve service quality, boost NPS scores, and prove the business value of your call center QA:
-How to map the customer journey and analyze customer sentiment
-Transactional vs. complex interactions + best practices for both
-5 ways to improve NPS and maximize the business impact of QA
Download the free guide now and get your NPS back on track—before customers start to churn.
