For successful financial services providers, putting consumers’ needs first is a top priority.
In this webinar, David Beausang (VP of Sales, Scorebuddy), interviews Senior Financial Services Regulatory Lawyer and author of Consumer and SME Credit Law, Nora Beausang about Irish regulatory expectations around customer engagement in financial services.
This webinar covers the most pressing industry questions, including:
- - "Positive friction" in the online customer journey
- - Regulatory expectations around customer support
- - Dealing with consumers in vulnerable circumstances
- - The relationship between regulatory expectations and quality assurance
- - The use of AI tools in CX
Register now to access the webinar!
