New Year’s Regulations: Why 2024 Is the Year of Compliance

A regulatory lapse can lead to financial, legal, and reputational damage—so it’s no surprise that compliance has always been a top priority for contact center leaders.

If you're interested in Customer Rights, Complaints, Regulations, Fines, Language, Brand Values and Identity, AI, Training and Coaching all wrapped up in a chat about Compliance, please make sure you register to join David Beausang, Mary May, and Steve Sullivan.

A central pillar of QA is to support compliance across customer and back office interactions. With agents already over-loaded, they've a lot to consider when it comes to Compliance- just look at the list above! Join the chat to make some sense of it and give you ideas for how to review your QA Framework for Compliance.

Join our panel of industry experts and thought leaders to discuss:

• Addressing Compliance Challenges in 2024, what is the role of AI?
• Catering for customer vulnerability and neurodiversity, throughout the Compliance process.
• Hints and Tips on how to Coach agents through Complex Compliance steps.

• And more..

Don’t miss out, book your place now and protect your business in 2024.

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