In this webinar, we’ll explore how AI is expected to transform customer experience by 2030, from rising customer expectations and new service models to the evolving role of contact centre teams. We’ll cut through the hype to focus on realistic, practical changes CX, QA, and contact centre leaders should start preparing for now.
You’ll leave with a clearer understanding of where AI will have the greatest impact, where human expertise will remain essential, and what readiness really looks like in practice.
Register for the webinar and receive a free copy of The AI Readiness Handbook: A Roadmap for Contact Center QA. The handbook includes practical frameworks, readiness models, and 90-day action plans to help you assess where you stand today and plan your next steps with confidence.
What You'll Learn:
How AI is expected to reshape customer experience between now and 2030
How customer expectations are evolving in an AI-driven world
