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Live Webinar

The Analytics Advantage: Using Data to Improve Customer Satisfaction

In 2023, customer expectations are higher than ever. Customers want personalization, empathy, and quick resolutions—and they’re ready to jump ship right away if these needs aren’t met.

“Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience.” - Zendesk

By leveraging contact center analytics you can gather data from agent-customer interactions, build bespoke analytics dashboards, and train agents to make data-driven decisions, delivering a truly personalized customer experience.
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In this webinar, we will discuss how you can use Scorebuddy to:
  • Develop data-driven strategies for boosting customer satisfaction
  • Improve agent performance and customer experience with real-time analytics
  • Identify gaps in your customer service process and address issues before they escalate

Big challenges mean big opportunities—register now and take your customer service game to the next level.


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Join us live on June 29, 2023, at 4:00 PM IST. If you can't make it, be sure to register so we can send you the recording.