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Unlock Your QA Potential With Scorebuddy Academy

Become a QA Ninja

Our library of training materials for agents and supervisors encourages employees at all levels of seniority to become more proficient with essential features like scorecards, analytics, and reporting.

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Explore the Entire Scorebuddy Platform

Six short courses cover every aspect of the Scorebuddy platform, giving both agents and supervisors an in-depth understanding of what features are available and how to configure the software to meet their needs.

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Build the Ultimate Scorecard

This is our most popular course, exploring what types of scorecards are available, how to add questions and weightings, and how to use advanced scorecard features for specialized evaluations.

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Dive Deep with Reporting and Analytics

This course provides a comprehensive overview of Scorebuddy’s powerful reporting & analytics tools, outlining how these features can improve agent engagement, ensure regulatory compliance, and identify opportunities for boosting CX.

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Be a Super Agent

‘The Complete Guide to the Role of an Agent’ covers the Scorebuddy platform from an agent’s point of view, explaining how to use the agent dashboard to view scores, send messages, track goals, and complete self-evaluations.

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Become a Supervisor Rockstar

For supervisors, ‘The Complete Guide to the Role of a Supervisor’ details how Scorebuddy can be used to score individual team members, upskill agents through targeted coaching, monitor agent performance across multiple dashboards, and manage wider team performance from one central hub.

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Ensure Accuracy With Calibration

‘The Use of Calibration to Help Benchmark Scores’ gives an overview of how Scorebuddy’s calibration features can be used to benchmark scores, ensuring accuracy within the overall quality assurance process by incorporating the input of multiple QA managers.

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Configure the Platform

‘How to Configure Your Scorebuddy Instance’ explores the finer details of how admins can adjust system settings and manage users within the platform—adding users, deleting users, providing access to support, enrolling users in courses, and more.

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Client Testimonials

“Very well organized content and great production value in the videos.”

Donal, Scorebuddy Client

“It was interesting - there are a lot of features available on Scorebuddy and the online course highlighted them in an easy to understand way”

Simon, Scorebuddy Client

“The course provided a good introduction and overview on how to use Scorebuddy.”

Anonymous, Scorebuddy Client

"Amazing system that is easy to use and is user friendly!"

Zach Taylor, G2 Review

"A simple to use tool that generates very valuable agent centric data"

Tracy Kennedy, G2 Review

"Scorebuddy makes our job easier!! Two Thumbs Up!!"

Arkie Aliponga, G2 Review

Insights

Interested in Learning more about Scorebuddy?
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