AI Call Center Quality Assurance: 100% QA at Half the Cost

100% QA coverage and proven 95%+ scoring accuracy at enterprise scale—with human-in-the-loop safety measures. Automate evaluations with accurate, configurable AI scorecards to cut costs, drive customer retention, and ensure consistent service business-wide.

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Join these companies already using Scorebuddy to automate QA with AI

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Scale to 100% QA coverage and cut operational costs

Our GenAI Auto Scoring solution allows you to automatically score up to 100% of customer interactions without the need for additional hiring. Our AI models have shown proven scoring accuracy of up to 95%+ (vs. manual evaluations) at enterprise scale, so you can safely drive efficiency gains while reducing costs.

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Quickly identify CX patterns to beat customer churn

QA is more than compliance and “quality policing”. With Scorebuddy, you get an analytics engine capable of delivering enterprise CX intelligence in a few clicks, so you can build and share exec-ready dashboards and reports. Easily identify patterns and trends that drive CSAT, NPS, and other KPIs so you can beat churn and boost customer retention.

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Easily slot AI-QA into your tech stack for immediate ROI

Scorebuddy integrates painlessly with all leading contact center solutions, like your CRM, WFM, and more. There’s no need for a costly, disruptive overhaul, you can slot it into your existing tech stack and start delivering value immediately.

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Meet complex QA needs with configurable AI scorecards

Our AI scorecards are flexible, easy to build, and fully configurable. You can tailor evaluation criteria to meet unique needs across multi-site operations and different lines of business, so you can be sure of consistent QA scoring across all customer interactions. Evaluators can adjust AI scorecards, and agents have full transparency into their AI scores.

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Move from QA policing to agent and evaluator empowerment

Scorebuddy comes with built-in tools to empower your agents and QA analysts, ensuring a human-in-the-loop approach to AI-powered QA. Agents get data-backed insights for development and targeted coaching, while evaluators can speed up their workflows using embedded AI assistance, freeing them up for more complex, engaging work.

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Proven ROI across 300+ contact centers worldwide

60%+

Reduction in manual QA

60%+

reduction in Manuel QA

60%+

reduction in Manuel QA

From Our Customers

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Partnering with a company like Scorebuddy, has helped us accelerate our AI-First customer service strategy in the critical area of Quality Assurance. Scorebuddy’s commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom

Declan Ivory

VP Customer Support
Intercom

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How to Get Started With Contact Center AI: 3-Step Plan

Get the 3-step plan for safe, successful AI implementation. Adopt AI to reduce costs, personalize customer service at scale, and speed up your QA process without sacrificing accuracy.

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Easy integration with your CRM, WFM, and more

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Enterprise-grade security for AI-QA governance

We’re fully ISO 27001 certified by a UKAS-accredited vendor. Ensure data privacy, regulatory compliance, and safe AI usage.

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Take your call center quality assurance from compliance-focused cost center to strategic CX driver. Test it out with a live walkthrough of the platform.

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FAQ: AI for Call Center Quality Assurance (QA)

How accurate and explainable are the AI scores?

Based on extensive AI deployment with current Scorebuddy customers, our GenAI Auto Scoring solution is up to 95%+ accurate. AI scorecards are fully configurable so you can understand how and why the AI evaluator is scoring the way it does. Additionally, Scorebuddy’s business intelligence add-on offers a comprehensive breakdown of all AI scores in granular detail.

Does Scorebuddy integrate with my existing contact center tools?

Yes, we offer seamless integrations with all leading contact center solutions, so there’s no need to disrupt your existing tech stack to add Scorebuddy. This includes platforms like Intercom, Genesys, Amazon Connect, and many more. You can learn more about our integrations here.

How does Scorebuddy support data privacy, compliance, and AI governance?

Scorebuddy is fully ISO 27001 certified by a UKAS-accredited vendor. Every aspect of our platform and operations follows a formally documented, continuously improving Information Security Management System (ISMS). With AI-QA scoring up to 100% of customer interactions, and extensive reporting functionality, Scorebuddy ensures comprehensive compliance coverage and provides an automatically maintained audit trail for regulators.