AI is changing how contact centers run QA. The promise is clear: more coverage, faster insights, and agent coaching that happens while issues are still fresh.
But AI and Auto QA only work if your quality assurance program is ready. Messy data, inconsistent processes, and a lack of trust among employees lead to abandoned pilots and rollouts that never scale.
Is your QA program ready? Take the 5-minute AI Readiness Assessment and find out now. 👉
With the promise of AI, it’s no surprise that the demand is real. 44% of contact centers say automated and real-time QA is the number one change they want. But there’s a disconnect between demand and deployment. 40% aren’t using AI in QA at all.
This is usually down to blockers like:
Budget and ROI
Lack of internal expertise
Complexity of integrations
The AI Readiness Assessment is a 5-minute quiz for QA, CX, and operations leaders. It’ll help you understand where you stand today and what to focus on next.
In a few minutes, you will:
See your current readiness stage for AI in QA
Identify the biggest blockers in your way
Get clear, practical next steps you can take immediately
