The AI Readiness Handbook: A Roadmap for Contact Center QA
We know that AI and Auto QA can bring faster insights, broader coverage, and more impactful coaching. The potential isn’t in question, it’s the execution that slows us down. Wasted time, false starts, internal pushback – there are plenty of pitfalls to avoid.
The AI Readiness Handbook is for those who manage quality in the contact center, whether you’re leading QA, CX, or operations.
It doesn’t matter where you currently sit on the readiness spectrum, this handbook will give you clarity on what matters most for you and, more importantly, what to do next.
Download the AI Readiness Handbook now.👉
It will help you:
Understand where your QA operation sits on the AI readiness curve
Identify your specific blockers, from governance and trust to skills, integration, and budget
Chart practical next steps matched to your reality (not a generic plan)
Use AI responsibly to shift QA from a cost center to a growth driver
To do all this, the handbook will provide:
A simple AI QA Readiness Model, so you can quickly identify your current level + priorities
Mini playbooks for the most common blockers, with actions tailored to different readiness stages
A focused 90-day roadmap to build momentum + align stakeholders
Practical tools, checklists, and templates to plan, pilot, and scale
It’s modular by design, so you can jump straight to the section that matches your biggest challenge right now, then review as your needs change.
