We don’t need to tell you that Black Friday is a pressure-cooker environment for anyone working in customer service or contact center operations.
Call volumes go through the roof, customers are more demanding than ever, and visibility into agent performance can suffer. Everything is primed for CX to collapse.
But it doesn’t have to. In fact, you’ve already got a secret weapon to make sure it doesn’t.
Your QA team is one of your most powerful assets during these peak periods.
And with the right prep, you can use quality assurance to take control of the volume spikes, urgent requests, and rising customer expectations associated with Black Friday.
That’s where this checklist comes into play.
It’s a list of 5 essential QA tactics you can deploy to manage high volumes, avoid CX blind spots, and keep your service consistent under pressure.
Download it now and learn how to:
- Refocus your QA scorecards on high-impact peak-season behaviors
- Stress test QA workflows to handle volume spikes
- Turn evaluation results into faster, more actionable coaching
- And more...
Whether you’re proactively prepping for Black Friday, or making some last-minute adjustments—this checklist will help you focus your QA team for this critical period.
Download the checklist now and get ready for your best Black Friday yet. 👉
