G2, an independent research firm, has named Scorebuddy as a Leader in its Contact Center Quality Assurance Grid Scores. Released in June 2022, the report recognizes leadership based on user reviews and market share.
The Scorebuddy platform supports contact centers as they innovate to meet changing customer expectations, increase efficiencies, and ensure every agent can work to the best of their ability.
The G2 Summer Report evaluates providers in several categories. The report named Scorebuddy in the Leader quadrant. This means Scorebuddy is “rated highly by G2 users” and has "substantial market presence scores."
“We are thrilled with our placement in the Leader Quadrant of the G2 Grid Summer Report," said Derek Corcoran, Founder and CEO, Scorebuddy. “From the very start, our platform has been designed for our customers. We help people save time, improve agent performance and enhance the customer experience. It’s really rewarding to be rated so highly for user satisfaction by customers who use Scorebuddy to reveal actionable insights and achieve their goals.”
The G2 Grid Report is based on a minimum of 10 reviews and ratings in data gathered by May 31, 2022. Products are ranked by customer satisfaction and market performance. There are four categories on the Grid.
Customers benefit from high-quality customer service at scale. With features like Scorebuddy’s AI Analytics and Quality Management, companies know their agents are better able to help customers throughout their lifecycle.
Our agent performance management tool delivers targeted training and measurable results. Our fully-integrated training helps agents to understand their development plans and keeps employees motivated. Our technology gives agents a real-time view of all the information they need to do their job, with scorecards and leaderboards to work towards performance goals.
We understand the high-pressure environment of contact centers. That’s why we make sure our technology is easy to use and gets the job done. Here is what some of our customers have to say about Scorebuddy.
I use this product for Quality Assurance, and all the different reports are beneficial and help so much with my reporting summaries to the company! This is my first time using a product like this for reporting, and while being a little difficult to learn at first, I now feel confident with the product. - Audra Gault, OrthoGi, Inc.
The simplicity of Scorebuddy is great for use all around the company. Managers, QA and agents all feel that the navigation and usage of Scorebuddy is very straightforward. We all love how helpful all the guys at Scorebuddy are, the service from enquiry all the way through to becoming a client. - Roni Reid, Evergreen Finance LTD.
I like that Scorebuddy is able to generate reports for me. Also, the audits done are easily accessible. The calibration form is also very usable. The dashboard gives you an overview of the scores and review rates as well as the acceptance of the audits. - Stephen Luna, Contact Point 360.