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    ryanair adopts scorebuddy qa solution

    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region. An accessible and affordable Ryanair flight is a great way to roll over the Alps,...
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    anatomy of a good call

    Anatomy of a Good call: Part 3. Measurement

    We read a great article recently by Forbes on measurement where they were debunking the dogma that...
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    call center rapport building tips

    Best Practice for Rapport Building in Call Centers

    Introduction During their job interview your agents will have said that they are great...
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    agent intelligence in good calls

    Anatomy of a Good Call: Part 1. Your Agent's Brain

    YOUR AGENTS ARE AMAZING! As you can see from the above illustration, every time they are on a call...
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    allianz global assistance case study

    Allianz Global Assistance Case Study

    Sector Insurance Key Challenge Replace an access based database of quality monitoring scorecards...
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