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    How to Improve Customer Experience with NPS in Call Centers

    The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality...
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    Adding Quality Metrics to Your Data Analytics

    If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. How...
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    Can Speech Analytics Deliver Effective QA?

    Your contact center and the teams that staff it are ultimately responsible for delivering a...
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    The Best Way To Measure Call Center Quality Assurance Metrics

    If you are a call center or quality assurance manager, then you likely use call center metrics to...
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    How to Integrate Scorebuddy with Zendesk + 5 Reasons Why

    A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business...
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    How to Build a Call Center QA Monitoring Scorecard

    This blog has been updated in June 2019 Positive customer engagement is a critical component of any...
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    How to Optimize Your Call and Contact Center Performance

    Worldwide, only 67% of people believe that customer service, as a whole, is improving. This...
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    The Importance of Tracking First Call Resolution

    For one-third of your customers, you have just one chance to make a positive impression, or they’ll...
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    Why Customer Experience is Essential to Company Success

    While 73% of all people point to customer experience as an important factor in their purchasing...
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    Call Center Quality Scorecards Improve Performance

    This blog has been updated in April 2019 Companies that carefully gather and assess call center...
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