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    Why You Should Integrate Zendesk with Scorebuddy

    Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and opportunities for organizations. The Scorebuddy...
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    The Biggest Call Center Challenges and How to Solve Them

    A successful call center is a competitive advantage. It is a key differentiator for many companies...
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    How Call Center Quality Assurance Metrics Impact KPIs

    QA is a process that measures call center and individual agent performance. Your QA metrics...
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    How to Design and Build an Effective QA Scorecard

    Every call center has a different mission. Most fall into two categories, those that are focused on...
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    Award: Scorebuddy - Best Contact Center Software 2018

    Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in...
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    How Scorebuddy Improved Quality Assurance for Permanent TSB

    One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider...
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    How Scorebuddy Improved CX for HR Solution Provider

    A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to...
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    How to Correlate Internal QA Scores With Customer Sentiment

    This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued...
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    Understanding Call Center Quality Assurance Frameworks

    Each call center, at one time or another, fits into, transitions through, or overlaps across three...
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    Ryanair Uses Scorebuddy's QA Solution

    Ever heard of Ryanair? This innovative airline is making waves in the E.U. and around the region....
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