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    14 Call Center Skills Your Agents Need + How to Coach Them

    Call center skills are evolving faster than ever—with the dawn of artificial intelligence (AI) tools and automation technology, as well as rising customer demands, businesses need...
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    How to Improve Customer Satisfaction in a Call Center: 13 Ways

    Your call center’s customer satisfaction score (CSAT) is a key metric for overall performance. The...
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    How to Measure Customer Experience: 10 Call Center Metrics

    Have you ever taken the time to see what it’s really like to interact with your call center? Your...
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    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social...
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    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the...
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    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means...
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    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional...
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    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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