<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    20 Call Center Contest Ideas for Boosting Morale

    While most of us like our jobs at contact centers, the days can rapidly become routine! Fortunately, there are many entertaining games we may play to mix up the routine. This...
    Read more

    How to Go Above and Beyond as a Service Team Leader

    Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders....
    Read more

    Best Customer Service Empathy Statements: 35+ Examples

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
    Read more

    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
    Read more

    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
    Read more

    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
    Read more

    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
    Read more

    What Is CTI and Why Is It Important for Contact Centers?

    Call centers need to invest in innovative, automated technologies to keep them competitive and...
    Read more

    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few...
    Read more

    All You Should Know About Lack of Customer Service

    No retailer or service provider can afford to neglect the importance of a positive customer...
    Read more