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    call center management complete guide

    The Complete Guide to Call Center Management: 7 Best Practices

    Call center management comes with its own unique set of challenges—high agent turnover, wildly fluctuating call volumes, and maintaining consistent service quality, just to name a...
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    call center contest ideas for boosting morale

    20 Call Center Contest Ideas for Boosting Morale

    While most of us like our jobs at contact centers, the days can rapidly become routine!...
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    go above and beyond as a service team leader

    How to Go Above and Beyond as a Service Team Leader

    Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders....
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    best customer service empathy statements

    Best Customer Service Empathy Statements: 35+ Examples

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. ...
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    getting your quality assurance report right

    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
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    guide on probing questions in customer service

    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
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    ivr payments and how they can improve your business

    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    why cti is important for contact centers?

    What Is CTI and Why Is It Important for Contact Centers?

    Call centers need to invest in innovative, automated technologies to keep them competitive and...
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    quality assurance importance in contact centers

    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few...
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