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    Best Customer Service Empathy Statements: 35+ Examples

    Putting yourself in your customer’s shoes isn’t always easy, especially if they are frustrated. Customer service empathy statements are a great way to reassure them and build...
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    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
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    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
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    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    What Is CTI and Why Is It Important for Contact Centers?

    Call centers need to invest in innovative, automated technologies to keep them competitive and...
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    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few...
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    All You Should Know About Lack of Customer Service

    No retailer or service provider can afford to neglect the importance of a positive customer...
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    Customer Service Coaching: How to Get it Right

    Call center coaching is a crucial way to improve agent performance. But coaching isn’t only...
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    Call Center Management Made Easy: The Definitive Guide

    First impressions are critical in the call center industry. That’s why it is vital that all call...
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