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    how to use repeat calls to your advantage

    Log and Learn: How to Use Repeat Calls to Your Advantage

    Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and dissatisfied customers. However, while these calls can put an additional strain on your...
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    honest call center customer feedback

    8 Ways to Get Honest Call Center Customer Feedback + How to Act On It

    Getting customer feedback can be challenging, but it’s essential for call center quality assurance....
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    how call centers become revenue generators

    Delight & Sell: How Call Centers Become Revenue Generators

    While delivering top-quality customer service is the primary focus for call centers, many...
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    keep your call center compliant when working remotely

    How to Keep Your Call Center Compliant For Remote Work

    Regulatory breaches can expose an organization to significant financial and reputational damage, so...
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    how spot bad customer service

    What is Bad Customer Service and How Do You Spot It?

    Do you think your call center is offering the best service it possibly can? Think before you...
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    improve call center agent productivity

    6 Human-Centric Ways to Improve Call Center Agent Productivity

    Traditional call center targets can be strong productivity drivers. However, to really improve...
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    spreadsheets or scorecards for your business

    Spreadsheets vs Scorecards. Which One to Choose for Your Business?

    When it comes to carrying out quality assurance for your business, two main tools have become...
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    how to improve dsat score

    What is Your DSAT Score and How to Improve it

    DSAT, the evil twin of CSAT, is another useful contact center metric. It may not feature in the...
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    how get call center staffing right

    The Magic Number, Getting Call Center Staffing Right

    An effective staffing strategy can serve as the foundation for a successful contact center, keeping...
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    create great call center assessments

    How to Create Great Call Center Assessments

    With customer expectations growing, demand surging, and technology evolving, the scope of call...
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