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    digital customer experience strategy

    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means increased opportunities for businesses—but higher expectations, too. Staying...
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    what does hang up the phone mean

    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    probing questions for better cx

    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional...
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    improve your call center training

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
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    reasons why qa is more important

    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    csat questions for customer feedback

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    best customer service training ideas

    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
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    abc mentality in call center

    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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    call center manager best practices

    Call And Contact Center Manager Best Practices In 2025

    Effective management is essential for a successful call center. A great manager must lead by...
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    encourage call center agents for customer service

    How to Encourage Call Center Agents on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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