<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By
    probing questions for better cx

    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional service in your call center. However, getting to the heart of an issue can take a...
    Read more
    improve your call center training

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
    Read more
    reasons why qa is more important

    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
    Read more
    csat questions for customer feedback

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
    Read more
    best customer service training ideas

    8 Out-Of-The-Box Customer Service Training Ideas

    An effective customer service team is an essential organizational component in pretty much every...
    Read more
    abc mentality in call center

    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
    Read more
    call center manager best practices

    Call And Contact Center Manager Best Practices In 2025

    Effective management is essential for a successful call center. A great manager must lead by...
    Read more
    encourage call center agents for customer service

    How to Encourage Call Center Agents on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
    Read more
    time management tips to enhance call center performance

    10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
    Read more
    foster customer loyalty in the call center

    The Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
    Read more