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    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the importance of hard skills for customer service. It’s natural that people pay more...
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    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means...
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    What Does Candor Mean for Call Centers? How to Embrace It

    Showing candor means being open, honest, and straightforward when communicating—even if that’s...
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    Why Debt Collection Call Centers Need QA + How to Do It

    Debt collection call centers are often the main connection between agencies and debtors, leading to...
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    How to Manage Call Center Stress: 7 Techniques

    If you type ‘call center stress’ into Google, you’ll face a ton of related search results like “I...
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    Use This Call Center Quality Assurance Checklist (With Template)

    Quality assurance (QA) is an essential part of any call center. It helps ensure service quality and...
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    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...
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    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers...
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    The Contact Center Optimization Metrics You Need to Focus On

    Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure...
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