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    tips build multichannel call center

    How to Build a Multichannel Call Center Customers Love: 7 Tips

    In our day-to-day we have more ways to communicate than ever before—video calls, live chat, social media, you name it. So it’s no surprise that customers expect the same level of...
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    hard skills for customer service

    8 Hard Skills for Customer Service + How to Develop Them

    When we think about support, we often think about soft skills first—but we can't ignore the...
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    digital customer experience strategy

    How to Nail Your Digital Customer Experience Strategy: 12 Steps

    With over 5.17 billion internet users in 2024, the world is more connected than ever. This means...
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    what does candor mean for call centers

    What Does Candor Mean for Call Centers? How to Embrace It

    Showing candor means being open, honest, and straightforward when communicating—even if that’s...
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    why debt collection call centers need qa

    Why Debt Collection Call Centers Need QA + How to Do It

    Debt collection call centers are often the main connection between agencies and debtors, leading to...
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    call center stress management

    How to Manage Call Center Stress: 7 Techniques

    If you type ‘call center stress’ into Google, you’ll face a ton of related search results like “I...
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    call center quality assurance checklist

    Use This Call Center Quality Assurance Checklist (With Template)

    Quality assurance (QA) is an essential part of any call center. It helps ensure service quality and...
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    new qa automation tool

    Scorebuddy Launches New QA Automation Tool: GenAI Auto Scoring

    How would you like a scalable team of AI evaluators at your disposal?Scorebuddy is launching a new...
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    what does hang up the phone mean

    What Does Hang Up the Phone Mean? Why It's Important

    We all know what “hanging up the phone” means—it’s when someone ends a call. This seems pretty...
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    contact center virtual agent

    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers...
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