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    10 humble call center metrics

    Hidden Gems: 10 Humble Call Center Metrics You Can’t Ignore

    In the modern contact center, you can track virtually every aspect of your operations, from agent performance to customer behaviors. With so many call center metrics available,...
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    scorebuddy coaching in call center

    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology—working in a...
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    setting up call center reporting

    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    reasons why qa is more important

    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    csat questions for customer feedback

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    habits of highly effective call center managers

    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    call center call escalation for advantage

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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    12 days scorebuddy’s qa wisdom

    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    11 customer service evaluation metrics

    Customer Service Evaluation: 11 Metrics to Monitor

    A successful contact center requires constant evaluation to ensure that all agents are working to...
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    7 ways to fix contact center customer service

    Why Your Contact Center May Lack Customer Service + 7 Ways to Fix It

    Excellent customer service has always been a key component of any successful contact center and,...
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