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    future of call center outsourcing technologies

    The Future Of Call Center Outsourcing Technologies: 4 Big Tech Trends

    Call center outsourcing has become a common strategy for customer service in the digital age. Instead of relying on in-house teams, outsourced call centers can depend on...
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    probing questions for better cx

    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional...
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    10 humble call center metrics

    Hidden Gems: 10 Humble Call Center Metrics You Can’t Ignore

    In the modern contact center, you can track virtually every aspect of your operations, from agent...
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    scorebuddy coaching in call center

    Scorebuddy Coaching: The Next Big Step in Call Center QA

    Rising customer expectations, demanding performance targets, emerging new technology - working in a...
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    setting up call center reporting

    11 Mistakes to Avoid When Setting up Call Center Reporting

    Comprehensive reporting is essential to call center success. By transforming your unstructured data...
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    reasons why qa is more important

    11 Reasons Why QA Is More Important Than Sales

    Increasing sales is one of the primary goals of any business. However, a strong quality assurance...
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    csat questions for customer feedback

    11 Bold CSAT Questions to Guarantee Honest Customer Feedback

    As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...
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    habits of highly effective call center managers

    The 9 Habits of Highly Effective Call Center Managers

    The life of a call center manager can be challenging. You’ve got an entire team of people who must...
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    call center call escalation for advantage

    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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    12 days scorebuddy’s qa wisdom

    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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