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    getting your quality assurance report right

    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and an internet connection. This technology has opened a lot of doors for data...
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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching,...
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    ivr payments and how they can improve your business

    IVR Payments and How They Can Improve Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    contact center customer experience best practices

    Contact Center Customer Experience Best Practices + Examples

    Improving the customer experience is the heart of a QA program. Because of this, call centers...
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    purpose-built qa for call centers

    6 Reasons Purpose-Built QA Makes Life Easier for Call Centers

    Quality monitoring, absenteeism, poor morale, and staffing issues are much more challenging if you...
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    enhance your quality assurance program

    What to Add to Your Quality Assurance Program

    You’ve decided to invest in a quality assurance (QA) program. This is fantastic news! By...
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    measure call quality parameters with quality assurance metrics

    How to Measure Call Quality Parameters with Quality Assurance Metrics

    Nothing will bring a business to its knees faster than bad customer service when it comes to...
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    measure kpis for qa improvement

    Measuring KPIs to Improve Call Center Quality Assurance

    One thing is true when it comes to Key Performance Indicators (KPIs). When handled correctly, they...
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    build qa forms for monitoring

    How to Build a QA Form for Call Center Monitoring

    When you consider the value consumers place on customer service, it's easy to see why call quality...
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    essential tips for call productivity

    How to Improve Call Center Productivity: 5 Essential Tips

    Positive customer experiences are a direct outcome of strong call center productivity. By staying...
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