<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    6 Call Center Quality Monitoring Best Practices to Follow

    Delivering exceptional service is the backbone of any successful contact center. After all, every interaction counts towards customer satisfaction scores and, ultimately, your...
    Read more

    How to Implement an Omnichannel Call Center Strategy: 4 Ways

    Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term...
    Read more

    How to Build a Tactical QA Framework for Your Call Center

    This is blog #3 in our Contact Center Quality Assurance Framework Series. You can blog #1 and blog...
    Read more

    5 Ways to Leverage Text Analytics for Customer Surveys

    What do your customers think about your business? As a contact center, answering that question with...
    Read more

    QA Framework Guidelines Every Contact Center Manager Needs

    Since the pandemic, high-quality customer service has become more imperative than ever. Post-COVID,
    Read more

    Implement Your Call Center Operational QA Framework

    This is Blog #2 in our Contact Center Quality Assurance Framework Series. You can find Blog #1 here...
    Read more

    Contact Center Insights: Elevating Customer Interactions

    The contact center is the beating heart of every organization. It’s at the forefront of customer...
    Read more

    Who Are the QA Stakeholders and What Are Their Call Center Roles?

    The quality of your contact center is a direct reflection of your whole company. 90% of Americans...
    Read more

    Use This Contact Center Quality Assurance Software

    If you want to create a thriving contact center that increases agent retention and customer...
    Read more

    Using Scorecards for Effective Quality Monitoring in Call Centers

    Read more